Case studies: problems we hit ourselves and how we fixed them

Each case is one real problem from our own project: what it looked like, why it happened, what we did step by step, and how it works for clients from day one.

The agent said “I'll check with the team” when the answer was already in our dataProblem: Simple question: is that delivery price for three units or one? Why can't you just tell me?Fix: The agent searches the quote, logistics and catalog first; “I'll pass it to the team” only when nothing answers it

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